![]() ![]() If you are still experiencing an issue, please contact our support team and let them know what steps you have already taken. When the Amazon Fire TV home screen appears, try launching your IPVanish app and then try to connect.Ĭlearing the IPVanish app cache and data fixes most connection and speed issues on FireOS devices. Go to Settings, select My Fire TV, and click Restart and Restart your Fire device.ĥ. Find the IPVanish app, select it, and click Force Stop, then hit Clear data and Clear cache options.Ĥ. ![]() ![]() Then select OpenVPN and click on Connect to check if the connection issue is resolved. Now, in the right pane, steer to the Connection tab and expand the dropdown of Active Protocol (under VPN). Ipvanish Vpn Connection Failed Value Cannot Be Null, Best Offer Ipvanish, vpn office pool, void vpn. In the Applications menu, select Manage Installed Applications.ģ. Launch the IPVanish app and select Settings (in the left pane of the window). Click the Home button, select the Settings option and from the Settings menu select Applications.Ģ. Follow the steps below to clean your Fire TV/Fire TV Cube/Fire Stick cache:Ĭlean your Fire TV/Fire Stick/Fire TV Cube Cache ( Graphical guide available)ġ. If your internet connection to the Fire TV Cube/Fire TV/Fire Stick device is working, the second troubleshooting step would be to clean your IPVanish app's cache and data. We suggest using the Fire Stick in the same room as your wireless access point and if you are on a Fire TV or Fire Cube, test using a wired connection.Ģ. If you are having trouble with IPVanish on your Fire Stick or Fire TV device, we would first recommend checking your network connection and wireless signal strength. Troubleshooting steps for IPVanish users:ġ. *** NOTE: Some generation 1 sticks also now come with an Alexa Voice remote, so please check the FCCID number as mentioned above to see if you have a generation 1 Fire Stick ** IPVanish requires the Gen2 Fire Stick (or newer). If you are using a First Gen Firestick, then do not use our app. The older hardware in the First Gen Firestick will not allow the app to work properly and may result in making it an unusable device. NOTE: The First Generation Fire Stick (FCCID: 2ABDU-0509) may allow the IPVanish app to be installed and even launch, but that does not mean you can use it. If you have any questions or problems, please contact our support team.Disclaimer: Our App WILL NOT WORK on the FIRST GENERATION FIRE STICK! If you see an error: “Authentication failed because of an error in the certificate that the client uses to authenticate the server,” revisit the IKEv2 setup in step 7 in Network Connections > Properties and uncheck IPV6 in the Networking tab. ![]() Navigate to in your browser to confirm that you are connected to IPVanish and your IP has changed. You will see a connected message below your preferred server as shown below: Click OK and close the Network Connections window.ĩ. Click the Connect button to connect the IKEv2 VPN connection from your VPN settings window.ġ0. Select Properties > Networking > IPv4 > Properties > Advanced and check the Use default gateway on remote network box.Ĩ. You will be redirected to the Network Connections Find the IKEv2 connection you established and right-click it. Navigate back to the VPN Click Change adapter options listed below Related settings.ħ.
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